isnt this *****???

I bought my BIS on Tuesday, 10/11/2015, R59 was deducted from my airtime, an sms was sent stating my BIS will expire on 12/12/2015, yet i have NO BIS ACTIVE!!! I cant use whatsapp, facebook, email or any other features....i logged a complaint on Thursday 12/11/2015 and on Friday 13/11/2015 received an sms stating the issue is resolved, yet I am still without BIS. every time i phone i have to wait 24 - 48 hours....this is day 3....really?? vodacom takes my money and then cancels my service??? don't we call that *****??? isn't that *******!!! I want it on TODAY!!! I have waited longer that YOUR 24 - 48 hours!!!