iSMART VODACOM CONTRACT

I TOOK A CONTRACT WITH THIS COMPANY AND LAST MONTH I RECEIVED AIRTIME THAT THEY OWED ME FOR THE PAST 3 MONTHS. THIS MONTH END I DID NOT RECEIVE MY CONTRACT AS PER THE CONTRACT I SIGNED WITH THEM THAT DEBIT ORDER GOES ON THE 25TH AND MY AIRTIME IS LOADED ON THE 1ST OF EVERY MONTH I CALLED TUESDAY AND GAVE THIS COMPANY 24 HOURS TO LOAD MY AIRTIME SPOKE TO A LADY BY THE NAME OF NATHI AND SHE ASSURE ME THIS WILL BE DONE AS SHE SPOKE TO HER MANAGERS FOR THIS URGENT ALLOCATION. NATHI DID CALL ME BACK ON THURSDAY TO CHECK IF THE AIRTIME WAS LOADED OF WHICH I WAS IN A MEETING AND HAVE NOT CHECK I THAN ASKED HER TO CALL ME BACK AND SHE NEVER DID. TODAY I CALLED IN AND SPOKE TO ONE OF THEY RUDE CONSULTANT WHO THAN SHIFTED THE BLAME TO VODACOM AND TOLD ME MY CONTRACT MIGHT HAVE BEEN MOVED TO THE 17 TH OF EACH MONTH. I THAN ASKED IF THAT IS ON CONSUMER ACT AND HE ADVISED ME TO SUE THE COMPANY IF WHAT THEY DOING IS ******* AND IT NOT THEY FAULT IT VODACOM'S FAULT. SO VODACOM GIVE 3RD PARTIES ACCESS TO CELL US CONTRACTS AND THEY DO AS THEY PLEASE I HAVE TO CALL THIS COMPANY EVERY MONTH AND SPEAK TO THEY RUDE CONSULTANTS WHO NEVER TRANSFER YOU TO MANAGERS OR 2IC IN THEY FLOOR AS THEY FOREVER NOT AVAILABLE PUT YOU ON HOLD FOR MINUTE AND COME BACK WITH NO ANSWER IS THIS HOW VODACOM TREAT CLIENTS.