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Owen L

1 reviews | Active since Dec 2018

18 Jun 2020, 11:26

ISHCLOR VAN HEERDEN AND VODACOM PATHETIC AND RUDE ATTITUDE.

Once again I had the misfortune of dealing with Ishclor Van Heerden. This &***(* should not be allowed anywhere near a customer or telephone . It seems from other postings on this site that he is a problem to numerous other customers .My Insurance claim was rejected so I asked him to put it in writing so I could approach the Ombudsman . This was met with an attitude fit for a **** bag . When I said he was obliged to give me a letter he once again used **** attitude to tell me to go to the insurance company as they only fill the claim form in. I told him Vodacom are registered with the FSCA as an FSP ( FSP 46591) he disputed this once again with an attitude of someone with incredible self importance and of extremely low IQ and even lower EQ. I have been a client since about 1998 and don't need this cretin to be unleashed on me . I must add that I had tried 12 times to get an answer from other staff either within the store or by cell . None called me back leaving me frustrated and hellishly angry.Good Luck with your business. (SARCASTIC)

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2020, 11:31
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team