IM
Isaac M
1 reviews | Active since Aug 2020
17 Aug 2020, 20:05
Isaac M
I had contract phone that fell into arrears and handed for collections in 2016 the number was since disconnected and I forgot it since. My problem with vodacom everytime I call, send an email to their customer service or collections to settle the amount I'm sent from pillar to post to provide the number I need assistance with. I forgot the number and All I ask and need is to settle the amount I owe and that's it. I don't understand why can't you just check my account with my ID allow me to settle the balance and just leave. Please sort this nightmare because it's active on my credit score and ruining my life
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Replies (2)
Vodacom's replyOfficial
18 Aug 2020, 09:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2020, 09:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Sept 2020, 12:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our Legal Department can be contacted directly on *** (Free from nay Vodacom simcard) Regards Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2020, 12:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our Legal Department can be contacted directly on *** (Free from nay Vodacom simcard) Regards Consumer Website Team
Best regards,