YL
Yvonne L

1 reviews | Active since Dec 2021

08 Dec 2021, 13:38

Is Vodacom trying to de***** you too? Read this then.

I am 78 years old and have never missed a payment to Vodacom. On Nov 30th 2021 they attempted to de***** me of R5830.76. I have been paying R2118.99 and R2120.19 since I added a new phone and number to my contract. Before then I had R1189.99 debited from my account. Twice this morning my son actually got hold of two agents of Vodacom’s who both told him that he was at the wrong number. The first one connected him to exactly the same number he had dialled in the first called and the 2nd one simply cut him off. Now I am willing to pay the roughly R2120 I am supposed to but I will not be ****** from. We tried what we could from our side but by all means please put my account on hold and you will hear from my grandson lawyer. I read a review from a person on the 8th of Dec 2021 who says you actually did the same thing to him and charged him R6000 *******ly. Have you no shame. I expect some sort explanation from you as well as a speedy correction on my account.

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2021, 14:38
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team