IS VODACOM TAKING MONEY FROM OTHERS FOR THEIR MISTAKES

IS VODACOM TAKING MONEY FROM OTHERS FOR THEIR MISTAKES How far does a persons patience need to stretch. (3 months or much more??)

About three months or more ago I was offered a deal by Vodacom for a premature upgrade. Their recordings will confirm the details. I was told the deal will be around +/-R185. This was slightly less than my current contract for R189. This offer was apparently because I am a client for such a long time??? The new deal would be less airtime, instead of R175 airtime it will be R135 and the balance up to R185 will be for 2 Gigs during the day and 2 Gigs at night. To me this was a perfect deal because I used less airtime than than what I received monthly. This would have brought my monthly data and airtime bill to about R425. This is about R26 more than what I am / was paying.

The upgrade took place and too my surprise I noticed that my phone bill at the end on the month showed that it will be be over R500 instead of R400 in total. I phoned Vodacom and queried this. To me it was explained that someone added an 2 Gig monthly data bundle to my existing contract. I pointed out that this was not what I was told the upgrade would be and I explained what was offered to me. I was told this would be corrected and my bill will be correct at the end of the month. The month end billing amount did not change and phoned again to be told the same thing.

This was September we are now at the end of November. I phoned the aftersales department many times and spoke to many Vodacom employees. All telling me the extra data bundle on my contract is escalated to be cancelled and all to be reverted back to my original contract. I told the Vodacom representative assisting me that they should listen to the recordings. This was not the deal, my contract was supposed to change to less and the data should have been included in the mobile contract.

I requested for my contract to be reverted back to my original contract as this was not what was agreed upon over the phone. I was told this was in process and escalated. I am still waiting, I am not sure if they are holding me for the fool or what on earth is going on. I can write the names down and the dates but I am not allowed to do this on this site.

So, I am going into another month where Vodacom owes me even more money for what they are taking from my bank account without my permission. I have never seen this deal in writing so how can this data just be added to my contract? How can nobody fix this problem? What is wrong with Vodacom or their aftersales department? How much longer do I need to be nice and patient and nice? If you phone the after sales, each and every person that you speak to has an attitude.

You cannot get a reference number when you ask for one and when you ask for their names they become offended. All I could eventually get out of them are these references: REF:wn_mtstc001 and wn_kuwae001 Now the phone just rings and rings and rings and no-one answers, so what do I do now? They do not want to assist at the normal Vodacom queries.

Best is, when I went through my bills I also noticed handset fixture charges and other smaller charges over the months added to my mobile contract. I never had a handset adjusted or fixed or any other items sorted out by Vodacom that should have been added to my bill. So they also take these little amounts from your account.

SO IS VODACOM NOW JUST GOING TO CONTINUE TAKING MY MONEY AND NOT FIX THIS PROBLEM AFTER MANY PROMISES TO FIX THIS.