SH
Silvia H

1 reviews | Active since Jun 2018

19 Jun 2018, 15:09

Is Vodacom steeling our data?

Vodacom customer service is disgusting. They don’t us oldest data first then the most recent. Most recent data is used first and then old data. If you don’t use all your data, it then simply expires.

0
Replies (2)
Vodacom
Vodacom's reply19 Jun 2018, 20:55
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Jun 2018, 10:43
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,