Is Vodacom's Confirmation Department closed this December?

<p>Hi, I need help! Last week on the 14 Dec. i upgraded my contract and was told the confirmation department will call on Monday. Monday came and went with no contact. I phoned on Tuesday and the consultant said not to worry someone will call today (Tuesday), and that my device will be delivered before the end of the week. No-one called. Phoned again Wednesday and consultant agreed that it was strange that I didn't receive a call yet. The only thing he could do was send my order through, again, as an urgent matter. Well today is Thursday and still no contact! I'm thinking of cancelling my order and contract, but read people having problems wih that too. Really dissipointed with Vodacom as device was to be a gift for Christmas. I've been a loyal customer of Vodacom for over 10 years, even after friends and family moved to other networks. I stayed, never having a big problem or bad service. Untill now. Please help!!</p>