Is Vodacom finally coming to the party?

<p>Dominic, Boitumelo</p> <p> </p> <p>Really great to receive various responses (both below) from Vodacom this morning but I am concerned that you do not seem to know of each other and I see there are different reference numbers attached to my query.</p> <p> </p> <p>At the end of the day, however, the most important factor for me is that my account is re-instated again, thus not showing any amounts in arears and that I am able to make calls again and have the full use of the service that I do in fact pay for and has not had access to since 09 February when my account was suspended.</p> <p> </p> <p>As they say, the proof is in the pudding. It is now an hour later and I can still not make calls…..I am waiting in anticipation.</p> <p> </p> <p>Regards.</p> <p> </p> <p>Carla Rossouw</p> <p> </p> <p>E-mail received from Boitomelo at 11:05</p> <p> </p> <p>Dear Customer,</p> <p> </p> <p>Thank you for sending your correspondence through to the CEO’s Office.</p> <p>Your service request number is: EC-0BGX-2O94E7.</p> <p> </p> <p>Your request is being attended to by Tumi who will be in contact with you shortly.</p> <p>Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.</p> <p> </p> <p>In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.</p> <p>Alternatively, e-mail the Executive Client Liaison Officer directly.</p> <p> </p> <p> </p> <p> </p> <p>From: ********** ********** <br /> Sent: 21 February 2017 10:25 AM<br /> To: ********** /> Subject: EC-0BGW-3RQ7CJ</p> <p> </p> <p>Good Day<br /> <br /> <br /> We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.<br /> <br /> Please note that the relevant contract has been reversed and the invoices have been credited back to your Vodacom account.<br /> The amount is R959.63 (Excl. VAT) and will reflect within 3 working days.<br /> I have also advised our Subscriber Collections team to update your accounts status.<br /> <br /> <br /> Kind Regards<br /> Dominic<br /> <br /> </p>