Is Vodacom Failing? only 1 day of service since 10 November

The once excellent service provided by Vodacom, seems to be something of the past. This is not based on my own terrible experience since 10 November during which the Internet has been working for a single day before the same problem of unstable Internet returned to make the use Vodacom a horrible experience. It is now 22 November and the service is beyond bad. Ping tests have shown a 75 to 100 % loss in packages sent. The signal is now better but the bandwidth seems to be down the drain. The community suffer the very same poor service as shown on their What Sapp remarks. I prefer to deal directly with a service provider where this is possible. Unfortunately the e-mail for customer care at Vodacom is so full that it cannot accept any more complaints, a clear sign that they are failing. Thirdly the volume of complaints to HelloPeter should ring some alarm bells for Vodacom. Are we to give up on Vodacom or is it possible that they can redeem themselves?