GR
Gouws R

1 reviews | Active since Mar 2012

07 Sept 2020, 15:43

Is Vodacom doing honest bussiness???????

Once again Vodacom “******”?? me, as my contract values for the 4 contracts that I have received is again almost double over the original values. We purchased 4 x contracts in March 2020. The value per contract was roughly (not able to give the precise amount maybe R299) So the total amount per month should then be roughly R1200. We received an account of R1 957.02. There is a substantial difference between the two amounts, please advise. We also frequently receive advances, and we discussed this with the call centre as well as the Wilro Park Vodacom shop, despite the fact that we asked NOT to send us any advances. We also have a problem with my ********** number, as I buy airtime from time to time which are taken away without any permission. The number above is also in question is also doggy as I should get R175 per month, however, the amount sent to must be R175 airtime, however after a couple of days some of the airtime disappear in thin air and not be seen again. We also went through an exercise to stop all subscriptions through 31050 to make sure that they are blocked, however it still happens from time to time. From my side it seems as if there is some ***** practices??? I request that you forward me my hard copies of the 4 x physical (paper) contracts, that I have with you, to be forwarded to my e mail address. I again received an invoice for R1724,86 and once again it should be R1200. Can you please confirm why you make so many horrible mistakes??. I request you to deliver an honest service and not cheating??? the customer. I am awaiting the paper contracts.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2020, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GR
Gouws R's update09 Sept 2020, 10:51
Reviewer Update
Please send me soft copies of the original contracts for all my cell phones.
I have requested this previously and it seems as if you are hiding information, as I have not received the documents in question.
Your invoices varies from just under R2000 per month.
The monthly amounts should be R299 x 3 for the all the contracts.
I await an answer from you and do not just ignore me as per the last round when I received feedback from Vodacom stating "a consultant will get in touch with me" I am still awaiting feedback from the consultant.