Is Vodacom *******?

Shortly after I complained about my incorrectly debited account, Vodacom paid me back MORE than what they tried to overcharge me with (claiming extra data charges). <br> The same happened to a colleague of mine, whom also got paid back ALSO ONLY AFTER she complained about high charges (claiming she had apps running on her phone)! <br> <br> With my second incidence (claiming I had apps running on my phone - same as with my colleague), they chose not to pay me back but to rather sms me stating that my query has been escalated to a support specialist which after NOTHING happened thus Vodacom ignoring me - this has happened about 4 times out of the 10 times I called in.<br> <br> Going in to a Vodashop does'nt help as I've been told they moved me to a new system and they don't have access to my account. <br> <br> It seems that Vodacom overcharges on anything from data bundle excuses to apps on your phone, then hoping you won't notice. But if you do, like me, then they'll either ignore you (like me) or very quickly pay you back - even more than what they tried to take (maybe a silent incentive to not take the matter further?) <br> <br> People should be warned about what Vodacom is doing!<br>