LS
Liz S

1 reviews | Active since Jun 2017

24 Jun 2017, 15:14

IS VODACOM CONTRIBUTING TO EMBEZZLEMENT ???? YES, THEY ARE

<p>My Vodacom contract was cancelled and a sim-swop done by a Vodacom Agent, without my authoity, nor was I notified.</p> <p>I suddenly had a "no service" and assumed it could be a signal problem.</p> <p>I was able to get to a Vodacom shop 2 days later as I was on holiday at the time and they were able to recover my number and I needed to go onto prepaid.</p> <p>I was advised they could not re-instate my contract. I eventually got a Vodacom forensic reference and have opened a case of theft and ***** against Vodacom with SAPS. I will take this matter further.</p> <p>I was suddenly put onto a new contract (not advised of this). They did not transfer the big amount of money left on my prepaid. Where has this also vanished to?</p> <p>I have not heard from Vodacom nor have I had the courtesy of an explanation.</p> <p>Previously, in October 2016 I was also compromised, due to a sim-swop **** and my account was "flagged for potential ***** and personal notification" should any changes take place on the account. This Vodacom forensics reference is still outstanding and "obviously means nothing".</p> <p>1. They condone insider theft and *****.</p> <p>2. Customer Satisfaction is not one of their processes.</p> <p>3. I am concerned about my personal details i.e. ID and FICA.</p> <p> </p> <p>Does the MD know and is he condoning these actions ??? He is not contactable and is protected by Vodacom.</p> <p>From personal experience, PLEASE BE AWARE of what is going on. If you get a "no service" you may be compromised without any warning by Vodacom.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply25 Jun 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jun 2017, 09:29
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team