1 reviews | Active since Jun 2017
IS VODACOM CONTRIBUTING TO EMBEZZLEMENT ???? YES, THEY ARE
<p>My Vodacom contract was cancelled and a sim-swop done by a Vodacom Agent, without my authoity, nor was I notified.</p> <p>I suddenly had a "no service" and assumed it could be a signal problem.</p> <p>I was able to get to a Vodacom shop 2 days later as I was on holiday at the time and they were able to recover my number and I needed to go onto prepaid.</p> <p>I was advised they could not re-instate my contract. I eventually got a Vodacom forensic reference and have opened a case of theft and ***** against Vodacom with SAPS. I will take this matter further.</p> <p>I was suddenly put onto a new contract (not advised of this). They did not transfer the big amount of money left on my prepaid. Where has this also vanished to?</p> <p>I have not heard from Vodacom nor have I had the courtesy of an explanation.</p> <p>Previously, in October 2016 I was also compromised, due to a sim-swop **** and my account was "flagged for potential ***** and personal notification" should any changes take place on the account. This Vodacom forensics reference is still outstanding and "obviously means nothing".</p> <p>1. They condone insider theft and *****.</p> <p>2. Customer Satisfaction is not one of their processes.</p> <p>3. I am concerned about my personal details i.e. ID and FICA.</p> <p> </p> <p>Does the MD know and is he condoning these actions ??? He is not contactable and is protected by Vodacom.</p> <p>From personal experience, PLEASE BE AWARE of what is going on. If you get a "no service" you may be compromised without any warning by Vodacom.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
