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Adri K

1 reviews | Active since Jul 2023

11 Jul 2023, 09:44

Is Vodacom abusing Estate of my late mother?

My application to transfer my late mother's data line to me (R350pm), declined by Vodacom National, because I already have one line ((R110) and do not have a nett salary of R50K per month. Really?????

Cant help to wonder....Is it because they prefer benefitting from a cash payment from the Estate, with nobody using the data, rather than monthly payments for the following 20months and somebody ising the data

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Replies (3)
Vodacom
Vodacom's reply11 Jul 2023, 09:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AK
Adri K's update11 Jul 2023, 23:37
Reviewer Update
So, I received a call from Vodacom with the person undertaking to escalate and come back to me....... Still waiting!!
AK
Adri K's update12 Jul 2023, 18:07
Reviewer Update
So, I received a call. Advised to send an email to Legal Dept, informing them that I want to transfer te account. Result?? No reply; and also also all of a sudden NO DATA!!!!