Is Vodabucks store or app as a **** ???

Vodabucks store problem - I have placed an order on the Vodabucks store on 5 Nov 2025. I have received nothing and the app shows complete. I tried to phone Vodacom customer care numerous times and nothing ... No-one can direct me or assist. I keep getting numbers to contact from the agents such as ***, ***, 082 192 etc etc etc but nothing works!!! What the hell is happening here? Is this a **** ? How can you have absolutely no mechanism for complaints and not even Vodacom agents know what to do?? Why is contact so secretive for Vodabucks store and why can no one can be reached ???