Is this Vodacoms professionalism?

Bit of Background, i have 4 contracts with vodacom and i love iphone... one of my contracts will be up for upgrade next month and me being an iphone fanatic i wanted to get the special ( Iphone 5s R369pm ) or the spoil myself with the Iphone 6, was still in two mainds with this. The Consultant at Northgate first said that they would encourage customers rather to go with android than with an iphone ( UHHHHHH OK ??? ) and they don't have iphones in stock, he then explained that the Iphone 5s is refurbished..... nowhere on any adverti*****t it shows that it is refurbished.... and his comment was \yes they did not mention that in the adverts"so i guess this is Vodacoms way of saying"