Is this the only way to get feedback?

I have finally made progress with you guys having to come and collect the device, now I am left in the dark again regarding the refund of the 16 months I have been paying for and have not used this device. The total of my refund is R 4096. I expect this to be deposited in my account by close of business tomorrow.<br> <br> I was told this would be done. I am one of your loyal customers and I am getting really fed up with this. I have called your customer care line twice this week already and fed some ******** about being moved to a new system that they cannot see my details on the curren, then I get transferred and get told that I will be called back. I spoke to a lady named Andisiwe yesterday and was promised a call back.<br> <br> On top of that I get a bill for the next charge. I am fuming you now have the device, which seemed to be the condition for cancelling the account and I am still getting billed for something I no longer even have. <br> <br> You have till the close of business to cancel the account and tille the close of business tomorrow for my refund to be put into my account or I am going to social media with this and you can explain to the public how it has taken 16 months to cancel an account