JW
Janek W
1 reviews | Active since Jul 2016
06 Sept 2024, 15:58
Is this the largest Cell Phone Service Provider: Vodacom?
A thirty + year client, suddenly stopped getting monthly invoices. I called 135 on cell phone on Monday September 2, 2024 Liza assisted to align all my various deals onto common e-mail. She said she would call me at my cell *** on Wednesday September 4,2024. Its Friday I sent e-mails to them called them cannot connect????
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Vodacom's replyOfficial
08 Sept 2024, 21:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2024, 21:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Janek W's updateReviewer Update
09 Sept 2024, 16:09Dear Madam Kindly note that Liza called me this morning which was the same number that I was called on. My phone app cited it as a potential telemarketer. I ignored the call as I was most of the day in meetings. I spoke to Liza and she assisted in adding all the numbers that I have with Vodacom and even sent me the actual invoices separately since the "click on browser" was dysfunctional. I apologised to her and apologise to yourself for filing the complaint. I want to give both Liza and Vodacom a 5 star recommendation! Kind regards Janek
JW
Janek W's update09 Sept 2024, 16:09
Reviewer Update
Dear Madam Kindly note that Liza called me this morning which was the same number that I was called on. My phone app cited it as a potential telemarketer. I ignored the call as I was most of the day in meetings. I spoke to Liza and she assisted in adding all the numbers that I have with Vodacom and even sent me the actual invoices separately since the "click on browser" was dysfunctional. I apologised to her and apologise to yourself for filing the complaint. I want to give both Liza and Vodacom a 5 star recommendation! Kind regards Janek