Is this the best you can do?

Item: Vodacom
Rating: 1
Author: Devreaux P

Bought a sim from Vodacom in December. Loaded data. Loaded data again on the 4th February 2025. My number is now inactive. A visit to a Vodacom store revealed that the number is 'returned to the owner'. What does that even mean? Email to the 'customecare' email address, redirects to four chatbot options, that do not respond to non-Vodacom numbers. Please assist by reactivating my number.

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Replies (1)

Vodacom's replyOfficial

10 Feb 2025, 10:54

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Feb 2025, 10:54

Official