SB
Sharmane B
1 reviews | Active since Sept 2015
07 Mar 2022, 10:20
Is this reluctance or incapability of Vodacom?
I cancelled my Vodacom line after 26 years on 26 February 2021 because of bad service. Vodacom kept on billing me for March, April & May 2021.I've been trying for a whole year now to get that reversed. There is not one person employed by Vodacom that is able to help. The answer from one department to the other always start with.....UNFORTUNATELY.....
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Replies (2)
Vodacom's replyOfficial
07 Mar 2022, 12:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Mar 2022, 12:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SB
Sharmane B's updateReviewer Update
25 Jan 2023, 11:51Good day ,here I am again after almost a year. THANK YOU VODACOM for passing credits on 11 March 2022 to rectify Vodacom's mistake. Account balance then ZERO.... BUT on 15 March 2022, VODACOM , billed us AGAIN ,this time for 5 lines, all unknown numbers , account balance now -R3529-23. This is nothing else than JOBSECURITY!?? Thank you HELLOPETER for giving the public this platform.
SB
Sharmane B's update25 Jan 2023, 11:51
Reviewer Update
Good day ,here I am again after almost a year. THANK YOU VODACOM for passing credits on 11 March 2022 to rectify Vodacom's mistake. Account balance then ZERO.... BUT on 15 March 2022, VODACOM , billed us AGAIN ,this time for 5 lines, all unknown numbers , account balance now -R3529-23. This is nothing else than JOBSECURITY!?? Thank you HELLOPETER for giving the public this platform.