Is this how you work with money Vodacom?

Morning Fellow Vodacom Users

So I want to tell you about this issue I had with Vodacom. I am a loyal customer all of my life. Have never been with another service provider. My contract is one of the top once and does not come cheap. It is also not the only one.

So you all remember "Blackberry Services" right? well, up until Jun 2018 they have been deducting the blackberry service on my account even though it is not being used. Every time I was able to visit a Vodacom store I asked them to please remove the service as it is costing me money. The consultant would then insure me the service is disabled but when my next invoice came the service would just be back again. I got fed up and contacted Vodacom to get some answers.

They have been doing this from 2012...I did the math and came to the conclusion Vodacom took about R4600 for services not being used. I asked if I could be refunded for this mistake to my personal bank account and the "BEST" they could do for me is give me R1400 - Credit. Not to mention the hours going into this. It has been weeks. SMS have been send to me the issue has been resolved but not telling me what is the outcome.Telephone operators have NO interest in your problem and are RUDE to say the least.

PLEASE TAKE NOTE: Check invoices and what you are being charged for!