Is this how Vodacom treats their loyal customers?

On the 28th of February 2022. I did an online application for a data sim. For some reason my prepaid number was ported or converted to the contract sim. Which is not what I wanted.

During this period I was unable to do anything on my phone as this caused no network coverage. After numerous calls to the call centre. And three agents claiming they will get back to me. I was assisted in store to at least get data usage back.

Once again my call centre quest began. Finally reaching the person whom attended to the contract. She indicated that despite her manager knowing I was on the line he had left and he was the only one who could assist. And that she being Chantelle and her manager will call me the following day. THIS DID NOT HAPPEN.

Once I finally two days later found help and this was resolved.

I went in store today to take out a further two data Sims as I urgently need them. I was told that I am barred for 90days from applying for a contract with Vodacom. My service provider for over 13 years. And might I add due to no fault of my own!!!!

Not only was it poor service.but is this how Vodacom treats their loyal customers?