Is this how to become SA's leading supplier

Moved to the Kraaibosch area of George recently and immediately had zero internet and very little phone signal.<br> Approached Vodacom and requested to supply 5 other numbers who had problems which I did and then only would they send someone out.<br> Technician came out and immediately admitted to the problem due to them not anticipating the expansion in this area.<br> Stated that it would be awhile before things would be sorted as they had nowhere to put a mast.<br> Requested that if this was the case I wanted out from my internet contract but have heard nothing since he visited.<br> From the point of view of my phone contract I believe my it should also be ended if no service available.<br> All in all not what I expect from SA's no 1 service provider or do they feel this is normal service.<br> Don't expect a reply as I see they don't bother anyway!