Is this *****??? Is this service not taking serious ***** complains seriously???

I logged a serious complaint about possible ***** on 16 Feb the lady didn't want to take me seriously and I had to force her to send it to their internal investigators to investigate the agent that assisted originally she didn't want to give the name she said she wasn't allowed?!? She also didn't want to have me speak to a supervisor eventually she agreed to logg a complaint and said they would call me back the Friday after I called..up to date nothing no call.. I guess Vodacom don't care about assuring their costumers of their commitment to them especially if it's a concern of *****..in my opinion. What was the complaint of possible *****..well my mom called 14feb to say her phone wasn't working properly the lady said she must switch her phone off for an hour. . The next day I couldn't log into my netflix the email was changed to my mom's email which she was also logged out of my profile was changed another person added their name Perfilwakanda1 on to my profile. Shocking to say the least!! Only thing that was different was that my mom called Vodacom for help and after switching her phone off for an hour by their request this is what happened. Is older people targets? Have they done it before? Well it seems Vodacom don't care the lady Gabsile said Mpho will call me the 21st of Feb for feedback after investigating..but nothing...this leads me to questions does she and they do it seeing that she was so unwilling to assist I had to force her to create this case...or could it be a case of disrespect from her and laziness???? All in all I would like Vodacom to investigate and see if there is people hacking people's info to enrich themselves while representing Vodacom and *****ulenly logging on to none suspecting victims profiles and emails while representing Vodacom and also to advise if the service received from Gabsile was what they would call service and what that standard is against their service charter.