1 reviews | Active since Aug 2016
Is this ***** from Vodacom?
I have paid for my Vodacom consistently for many years now and through all the difficult times stuck by them. Due to the horrific service of late and the insanely high prices in comparison to their competitors, I decided to cancel my contract, move the number to pre-paid and port the number to my new service provider.
Today I learnt that this number of which I have been paying for, logging in to and managing has not even been on my name or ownership. Now finally realizing why debt collectors have been contact me continuously day after day asking for "James" (whoever that is).
Phoning Vodacom now, Synthia the consultant has informed me that I am not the owner of the contract that I have been paying for so many years. That this contract belongs to a gentlemen by the name of James.
How on earth does this happen? Vodacom is a disgrace. Disgusting service. Poorly managed, allowing the above mentioned to happen.
Remove all the information that belongs to this James character immediately!
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is A2-FCDD-BXI217.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is A2-FCDD-BXI217.
Regards
Vodacom Consumer Website Team