ZF
Zelda F

1 reviews | Active since Apr 2017

04 Aug 2017, 10:49

Is there literally no person in Vodacom that can resolve my query???

<p>Is there literally no person in Vodacom that can resolve my query???</p> <p>I have been through every call center in Vodacom and every single time I get another story.</p> <p>Today alone I have spoken to 3 different employees in one department and not one of them are able to give me an answer nor the same answer to my query, that is to say if they don’t cut me off or just transfer me to another department which also just transfer me back to the same department.</p> <p> </p> <p>Seriously guys this is getting beyond the point of being a joke. Vodacom cancelled my WiFI in error now I need to struggle to get the mistake resolved, how is that for customer service from a company that prides themselves as being the best?!?!??!? I just want to get my stuff back on line and my account corrected how difficult can that be???</p> <p> </p> <p>It does not help laughing crying swearing being upset as Vodacom does not care at all about its customers</p>

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Replies (2)
Vodacom
Vodacom's reply04 Aug 2017, 11:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ZF
Zelda F's update08 Aug 2017, 09:04
Reviewer Update

Wow you guys still cant get it right in fixing my account