Hellopeter
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1 reviews | Active since Feb 2017

03 Oct 2022, 15:43

Is there anybody out there.....Vodacom !!!

Oh my word!!!! Quite sure Vodacom employ people who do not know their worth, therefore can get away with essential training on how to help customers, sort out queries, in order for customers to get so sick and tired of the issue at hand that they just pay to get rid of them!!! Or they have replaced the staff with AI, however the cheaper version of AI, only capable of annoying a person. Was told by Domonique, I had to upgrade as they were going over onto new contracts, did not want to as I a customer for years, I do not benefit as the new customers do!! I however went along as I was promised two phones free of charge, my account which was separate would be reconciled and I would be saved the hassle of calling and cancelling another upgrade which I no longer required. Well none of these three things happened!!! So I stopped payment in order to get a response!!! Now I have an *** number calling all hours, to sort out account, an automated voice, same with the whattsapps I send.....Are there still people working at Vodacom!!! 3 months I have been trying, but as I said above, maybe there are no people working there anymore !!! You call me, an actual person to sort out the account, or take everything back and cancel all contracts!!! Just called again...Vodacom business as usual "***********!!!!

0
Replies (4)
Vodacom
Vodacom's reply03 Oct 2022, 20:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update04 Oct 2022, 09:51
Reviewer Update
Been waiting for that consultant, now 9:47. Received a notification at 9:27 to advise that I BETTER pay within the next 7 days, and at the same time you have cancelled my subscription, but you say that a consultant will call......I wonder when.....been a customer of yours for must be 20 years, since I can remember and this is how you treat people who contribute to your income...WOW!!! WELL DONE ONCE AGAIN TO VODACOM!!!!
's update04 Oct 2022, 10:03
Reviewer Update
The consultant I spoke to yesterday at 15:18 informed me that we might be cut off, but she will call me back immediately...WELL DONE TO VODACOM ONCE AGAIN!!!! I am still waiting for her call back as well and the consultant you advised of at 20:26 yesterday....
Vodacom must be so proud of their Competence!!!
's update05 Oct 2022, 14:56
Reviewer Update
Vodacom Autobot Messaging, I surmise Vodacom Autobot Disruption was disrupted and could not inform you that the service had been disrupted yesterday morning already therefore you are no longer required to advise that a possible disruption of service is imminent if account is not sorted!!! Shame Ne!!!
Still waiting for a consultant to call as per your reply on Monday 20:26....also the consultant I called who advised me the call will be cut off, but would call me back immediately has still not done so.....maybe I should try Vodacom in another country, maybe they still employ people as I never realized Vodacom South Africa was so advanced everything was automated....people no longer work there...