TM
Tebogo M

1 reviews | Active since Apr 2019

09 Apr 2019, 08:01

Is the Vodacom Whatsapp Ticken another ****** venture as they are not working

I have bought the 1gb whatsapp data from vodacom on the 25th March and as per their terms it has to last for a month which is 31 days. 5 days after buying the data it was already giving me trouble and i called their call center which this days you will have to wait for more than 30 mins for your calls to be answered and then they said that i need to dial *141# to update all. I followed the process and rebooted my phone. This service worked for a while and then from Sunday the 07th April the service stopped working till now. And i am not sure if Vodacom is now having too comfortable as the call center no longer attends to calls. I attempted to call them twice and in both occasions i had to wait for more than 30 mins. So now they want to become like MTN where you will get bad customer service. So why must I still be loyal to Vodacom while they are ripping us off. I want my R35 for the bundle back as the whatsapp bundle is not working. Or is the whatsapp bundle another ****** ventrue from other businesses as they are constantly not working . Vodacom must just bring me back my airtime and from there on i will be porting my number. FINISHED

0
Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 09:27
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Apr 2019, 12:04
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As discussed, please be advised that we've requested additional information via email.

Regards
Vodacom Consumer Website Team