GE
Gavin E
1 reviews | Active since Dec 2015
17 Jul 2019, 12:43
Is the BIG DATA deals a ****?
I have signed up for a new 20 gig BIG DATA deal recently, but am only able to connect to 3G. I've phoned twice already, emailed and have been informed that LTE is activated 'on the system'. However testing in two devices has failed in an area where LTE is available (I have an existing Vodacom SIM that connects on 4G, also get 4G with a RAIN SIM). So is Vodacom selling these SIMs under a pretense of 'value for money', but hard-wiring them to deprecated and redundant 3G cellphone towers??
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Replies (3)
Vodacom's replyOfficial
17 Jul 2019, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2019, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jul 2019, 14:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Jul 2019, 14:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
GE
Gavin E's updateReviewer Update
26 Jul 2019, 10:08I was recommended to do a SIM swap, but the router (HUAWEI E5577s) still just shows 3G. A RAIN SIM performs on 4G though. I tried the SIM in my smartphone, with the same result!! Although my primary number has 4G coverage at 90 Plein Street, Cape Town.
The consultant said the next step would be to check the number ***) assigned to the SIM. Maybe there is some limitation set....
Eagerly awaiting your response.
The consultant said the next step would be to check the number ***) assigned to the SIM. Maybe there is some limitation set....
Eagerly awaiting your response.
GE
Gavin E's update26 Jul 2019, 10:08
Reviewer Update
I was recommended to do a SIM swap, but the router (HUAWEI E5577s) still just shows 3G. A RAIN SIM performs on 4G though. I tried the SIM in my smartphone, with the same result!! Although my primary number has 4G coverage at 90 Plein Street, Cape Town.
The consultant said the next step would be to check the number ***) assigned to the SIM. Maybe there is some limitation set....
Eagerly awaiting your response.
The consultant said the next step would be to check the number ***) assigned to the SIM. Maybe there is some limitation set....
Eagerly awaiting your response.