DF
Dave F

1 reviews | Active since Mar 2009

29 Dec 2016, 12:46

Is it too much to ask???

<p>On 2016/12/23 I wrote:Since I upgraded my package with Vodacom my number sending function does not work. I have called Vodacom now 4 times already to get it fixed. Every time the agent tries some or other "process" to set it right and every time I must wait for the "process" to finish. Then 3 hours, then 24 hours, then 3 working days, and so it continues. My last reference number is 1- ********** 310479. Can somebody please fix this problem? Notwithstanding the promises that somebody would attend to this problem I am today still sitting with the same problem, Is it really to much to ask of Vodacom????</p>

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 13:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team