IS IT THAT DIFFICULT!!!

<p>Does it really take that long to do an upgrade??</p> <p>I complained earlier this month about the experience that my wife if having trying to upgrade on the deal that was on the table. Two weeks ago Kegomoditse Pede from the Retentions department in JHB phoned me to confirm the delivery address, she was going to get back to me, which never happened. My wife got a call aday later to confirm that the upgrade is being done and that the delivery will take place within 3 to 5 days - nothing happened. On the 20th my wife phoned in to find out what is the delay, she was then informed that the silver handset that she wanted was discontinued and therefor the upgrade can no longer proceed.... I spoke to a Zolile on the 20th which stated that the upgrade is hanging in the validations department and that he would escalate the matter as well as get Kegomoditse to make contact within 24 - 48 hours. That never happened... Zolile did however confirmed that the silver handset was not discontinued and that they indeed have plenty of stock. The NCC made the following statement in The Sunday Times - "if you are a customer of a cellphone company in South Africa and you have a problem, you are on your own"... Vodacom , man up and activate the offer that was agreed and accepted. You have all the recordings.</p>