Is it *****ing

Vodacom updated their app on my phone and now I can't access it anymore and no one at customer care can assist me. I have there resorted to the myvodacom website to purchase data and airtime. I made a purchase for data for R299 and two purchases for airtime of R500 each, a total of R1,299.00. None of this airtime or data has reached my device although the money has left my bank. I regard this as theft and ***** and want an immediate explanation