Is it so hard to actually do your job and give customer service.

I came in the first day looking to sort out an issue and decided I want to upgrade! Sent all my paper work and info that was needed in I was told that I will DEFINITELY agent the new phone the next day! I go in to the store expecting to GIVE Vodacom more money by taking out another contract!

Only to be told that the info hasn’t been received so they don’t know when they can help me. NO sorry mam but we can give you a call , no let’s try this option , no fighting for the clients behalf because of unfulfilled promises.... just nope we can’t help you.

Needless to say all I could do was walk out with NOTHING!

Terrible service from Vodacom Clearwater and thanks to you I will be sure to now try other options such as Cell C or MTN! Let’s see ...

Very disappointed