Is it possible to give worse service ?

The saga continues . Vodacom has still not managed to sort out my debit order that they *****ed up months ago. The endless up and down phone calls and pleas from me are either ignored or confused. Last payment did not go through again. On querying I was told that I had not given them a date for the debit order. What absolute nonsense !! I have now asked them to s**** any information they have and start over again from scratch. I have given all the details they require to correct the situation.....but I am not holding my breath until I actually see the order go though on my bank account.