Is it just another bad service from the start?
We just got a new contract 22/04/2021 and wanted to use my old prepaid number (cellc) to use as the new contract number. this would help not to have extra sim cards. Now being told it cannot be done. the customer care chat is not very helpful and immediately showed me away and said I must get a sim-swap. Why can this not be done? If it cannot be done, we would rather downgrade the contract, receive no airtime and I use my old cellc prepaid sim card as usual and just pay for the phone.
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Replies (2)'s updateReviewer Update
23 Apr 2021, 13:12was also helped by an agent Thabile who immediately told me to get a sim swap. not understanding the issue
's update23 Apr 2021, 13:12
Reviewer Update
was also helped by an agent Thabile who immediately told me to get a sim swap. not understanding the issue
Vodacom's replyOfficial
23 Apr 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Apr 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team