Hellopeter
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MS
Morne S

1 reviews | Active since Jul 2011

10 Oct 2017, 15:07

Is it impossible to close a business account?

I need to close a data account for my business.

The call center number that you print on the statement take my a call center that say that they cannot assist with an account closure. From there I have been passed on the ********** and ********** . Agents at these number refer me back to the the other. When I ask to be put through to a manager for clarification they say that I need to call the other call center to have talk to that manager. Vodacom 4U is just as reluctant to assist.

Your service levels are pathetic and no one working in your customer area seems to give a damn about service or actually solving problems.

Can a competent person please contact me to resolve.

0
Replies (4)
Vodacom
Vodacom's reply10 Oct 2017, 15:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

MS
Morne S's update12 Oct 2017, 17:05
Reviewer Update
Hi Vodacom, Thank you for your automated response. Thank goodness I have not held my breath for a call! It has been more than 48 hours and I have not been contacted. By the nature of my problem it is your benefit to delay this as long as possible. Or are you not actually interested in addressing concerns? Please take actual action.
Vodacom
Vodacom's reply17 Oct 2017, 10:56
Official

Dear Morne,

Thank you for taking my call.

I've responded to you via email with feedback.

I do apologise for the delay in response and any inconvenience caused.

Regards,

UW

MS
Morne S's update27 Oct 2017, 17:42
Reviewer Update
Hi Vodacom, I cannot believe that I need to revert to Hellopeter again: - After my first request, I only received an automated response. - After the second complaint on this same query UW responded, but just to refer me to to another area in your organisation ********** - I took her advised and contacted ********** . This area does not respond all all, although the emails are being delivered and read. - What is the next step? Can someone please help? As an organisation you clearly do not have any regard for your customers! Can someone who is competent please contact me? I am sure that is not asking too much. From a client who has been supporting you for 21 YEARS!