Is it a bird? Or a plane? A **** or just unprofessional service?

I received a call from Kiara Jagganath (Migaration Dept, Call refnr: 49257), on the 29th of September at 9.35 am ***).

She offered me a reduced cost for the remainder of my contract (apparently now 9 months, yet I am able to upgrade from Dec?), and R410 airtime.

Sounded too good to be true so I started questioning if she is really from Vodacom. After asking her to confirm my monthly installment, she eventually gave me the correct installment after like 5 attempts of the incorrect one.

Regardless, I decided to take up the offer but she could no longer offer it to me now as I am already on a reduced option (what *******? This is the first time I am hearing this)… so if I were to take up the offer now – I’d have to pay ~R250 more pm.

I have so many issues with the above situation:

1. Why call and offer something that is false or not applicable to me? 2. Kiara got snappy in the end as she could not explain herself. Her words were ‘You are not the only customer to call’ – of course I know this. I know how business operates. My point is – she should have done her homework before calling me. 3. Why can Vodacom now not honour what was pitched to me? Since the incompetence and unproffesionalism came from your side.

So I will definitely cancel my contract when the term is up – it is 2022, we cannot tolerate such pathetic customer service.