Is capturing a delivery address such a difficult thing for Vodacom to do?

I have regretfully taken another 2 year contract by upgrading one of my contracts. I have filled the delivery address in, it appears on the email from vodacom but RAM couriers got only a street address. They tried to call me on one of my 6 contract numbers but not the main one so could not get hold of me. When I call them I am told its Vodacom that can't capture the address and that I need to take it up with you. I call and just can't get hold of an agent. Please can you capture the full delivery address so that I can get my new sim card? Surely it's not that difficult?