Is bereavement not enough, continued

Notwithstanding Vodacom's response and assurance that an agent would contact me, the only contact so far is an SMS advising me the matter has been resolved and the ticket closed! No! No one has contacted me and the matter has NOT been resolved. If I were to run my business with such shocking incompetence, I would be out of business. My customers are ALL of utmost importance to me no matter how small they might be, and I treat them with due respect. I had hoped Vodacom viewed me with equal importance and respect, no matter how small a customer I might be. I have been a client since 1995. Does my loyalty count for nothing. Come on Vodacom; surely you can do better?