Is anyone willing to actually assist?

It's a pity that Hello Peter has become the only channel that a person can get assistance from. I have a 2 year contract with Vodacom that expired in November last year and reverted to month to month. Last month my debit order amount increased with no notification from Vodacom. As it is a month to month surely notice works both ways? I emailed them and was told to use the TOBI channel to chat to them. When I use the TOBI channel they say they can't help me and I must email them. And around and around I have gone now for the last few weeks. Please tell me how this is helpful for clients Vodacom? This complaint is for my router so you will not be able to contact me on the number. my old ported number is the number to reach me on.