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Elisabeth N

1 reviews | Active since Jul 2012

19 May 2019, 12:31

Is anybody at Vodacom qualified or even interested enough to fix this problem?

Hi Peter. For once CellC is not at fault.

Vodacom- how many people in the Villieria area in Pretoria need to complain until you help them fix the problem they have with making and receiving just about anything?? My parents are both pensioners and at Vodacom - no signal, no data, no help. My sister has the same problem and so do many other people in our area.

How is it possible that a couple of months ago the problem didn’t exist? Please also don’t give me that nonsense that we are in close proximity to a ridge and therefore the problem. If CellC can do it why can’t you?

Finally, don’t try to phone, then when you can’t get through send an sms that “you couldn’t get through and therefore deem the query resolved”. In case you don’t understand how idiotic that sms is let me spell it out for you. You can’t get through because you deliver poor service to your customers and bill them for it. The fact that you can’t get through is of your own making. Fix it or reimburse the money you charge people on their contracts.

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Replies (3)
Vodacom
Vodacom's reply19 May 2019, 16:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Elisabeth N's update20 May 2019, 17:06
Reviewer Update
I could not reach my parents today. Two different make of phones - common denominator is Vodacom as service provider. Nobody sent me a Whatsapp and I spent hours trying to get somewhere on the call centre. Vodacom you might as well shut it down because like the rest of your service, it isn’t working! 
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Elisabeth N's update20 May 2019, 17:13
Reviewer Update
I don’t know why South Africans have to resort to this kind of forum to get a response. My parents, sister and others in the area we live logged complaints and nothing changed. 

My parents went to a Vodacom shop to report the problem and nothing changed except contradictory advise of either buying a signal booster for approximately R10 000 or change to another service provider

Shame on you - these are pensioners who do not have R10 000 to throw around and changing service providers feels like an insurmountable mountain to them. 

You should apologize for your ****ty service and your “could not care less” attitude. You love to get people’s money don’t you, but God forbid you actually have to provide something of value in return. Despicable.