Is 2 months+ the normal waiting period for fibre installation?

Been almost 2 months now waiting for fibre after I've requested it on behalf of my father in law. I've counted no less that 15 calls made to Vodacom on their *** to follow up on progress and each time the consultant promises to 'sort it out'. Eventually after a month the actual fibre installation was caried out but no router from Vodacom supp****. Now we have a fibre line but no router 2 weeks on still.

Is Vodacom serious about fibre or is this just a side show? It is really embarrassing to note that a giant in the telecommunications industry lack the ability to communicate to its customers by just picking up a phone and keeping customers updated on progress. I'm still waiting for 'the manager' to contact me back since 2 weeks ago. I think the help desk is really just a couple of guys working from home with no influence what so ever. I might as well be speaking to a wall.