NM
Noxolo M

1 reviews | Active since Nov 2018

07 Oct 2022, 08:44

Irritating Service Provider

I thought I will give Vodacom another chance but yes they Failed me again. Who ever the guy consultant that called me to do the migration is really careless or I can say he is really pushing his sales n full of lies. I called Vodacom several times to cancel this migration that won’t work for me as they **** saying it will decrease my instalment instead it increased. Yesterday I was on a call with Vodacom and they said they did cancel but today I wake up to an email saying I am accept my migration. So please can Vodacom cancel my whole contract if possible and this time around trust me I am not going back to Vodacom. Worse service provider. N by the way my Migration Quotation number ***. N please in future can Vodacom cancel my number from the list of numbers to call for selling of new products and staff cause I am not interested in anything involving Vodacom

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Replies (2)
Vodacom
Vodacom's reply07 Oct 2022, 08:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Oct 2022, 13:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to the relevent team. Based on the feedback provided the team has confirmed they made contact with you and assisted with your query. 

Regards Consumer Website Team

Best regards,