PS
Palesa S

1 reviews | Active since Mar 2015

05 Mar 2015, 21:09

Irritating arrearsr calls for paid account

We have received numerous calls with a recorded voice reminding us to pay up our Vodacom account, which is in fact up to date I verified the account status with Vodacom accounts department. I also received two Thank you messages per cellphone for payment received on Monday at 08.17 and today at 08.29. Thus my account is up to date even on their system, yet the irritating calls have persisted even whilst I am in meetings since Monday. I am LIVID. <br> <br> The system glitch is fixable within a day at the most and should not be complicated to resolve . Come on Vodacom, your turnaround time for resolution is unacceptable to say the least.

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 10:00
Official
Hello PSeretlo,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team