Irritated client

I have the worst experience with Vodacom, especially the branch in Zevenwacht mall, Kuilsriver. I bought a home WiFi router in November 2023. It stopped working in December when they were closed. I took it in, the repair could not fix it and told me to contact the Zevenwacht mall branch to get a new one. Every week I go in to check how far it is all they say is there’s no stock at all. And they’ll call us back they never call back at all and I am still without the router and mind you I use it daily as I work from home. Nothing is being done about it and they simply don’t care as long as they have the sale. I am not buying anything from them again as they are useless and just money vampires.