KM
Karabo M

1 reviews | Active since Nov 2016

12 Nov 2018, 16:19

Irritated

Please help and make sure I am never contacted by any of your people for a contract that was cancelled in August. It's still shocking that till today I am still being contacted and being told that my (Prepaid Line) will be deactivated, should I not make payment for my contract. The stupid contract is cancelled and wouldn't have been cancelled if it was in arrears. Upon the previous complained made, one of your people called me and said they will cancel the contract and that was done, so why I am still being called?! It's seriously not a customers problem to be teaching people who work for you why something or how something was done. Sort out your mess, before I even port my number out.

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2018, 16:28
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Nov 2018, 18:57
Official
 Dear Karabo 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team