Irresponsible response from Vodacom sales. Pathetic. Really disappointed

Irresponsible response from Vodacom sales. Really disappointed.

I have app**** for a fibre connection, and it got approved. And also received an update that I will be getting LTE Router as an interim until I get fibre installed.

Received a message last week that my consigment (LTE Router) being sent via RAM couriers. I have received a call from RAM Couriers last thursday as they couldn't deliver the parcel as the address on the consigment is wrong and Vodacom needs to re-authorize them with the correct address. Since then, I have called Vodacom sales for several times(called last thursday, friday and today) and every time I get advise that they have updated the RAM couriers with the correct address and they are going to call me back once they confirm with RAM couriers on the same.

But Vodacom has never called me back and my consignment is still with RAM Couriers.

I have checked with RAM couriers today also, they are saying they haven't received any update from Vodacom.

Not sure when I am going to receive my parcel. Pathetic