Irregular, possibly ********** charges and then service cut despite disputes lodged

<p>I've been a Vodacom client for close on 20 years. My average billing per month has been R4 500 for the last 10 years for 5 lines with them. Dec 2016 and Jan 2017, they bill me approx R 20 000,00 and R 13 000,00 respectively. Long story short, they credited me with R20 000,00 after I paid an undisputed amount of R 9700 for the 2 respective months, leaving R approximately R 3000 in dispute. They take 5 days to re-instate 2 of my 5 accounts. I lodge 2 more disputes for the R3000 still in dispute and to be credited for the 3 other lines, which I have not have the benefit of usage. They cant tell me what the data charges were for and expect me to contribute R 3000, which I know it was not used because the said number was not used, The J1 Mini was in my safe, sim card in my ID book. So I've spent in excess of 3 hrs on the phone, been cut off numerous times by their call centre agents and team leaders have made promises that managers would call within an hour. Two days later, I am still waiting. And my service was cut again. For the life of me, I cannot get to speak to a manager in this Corporate, so called professional business called Vodacom. They claim that the disputes have been closed as they have been handled. I've received no feedback, for Petes sake. They dont seem to understand that. Please Help!!!</p>