Irregular, ********** upgrades on VODACOM contracts.

Vodacom is making themselves guilty of irregular, ********** upgrades on contracts. The consultant phoned me on 13 November2020, telling me that vodacom understands that not all customers are able to meet the financial obligations due to covid and that they are lowering their contract fees. And then he proceeded to ask me if I'm interested, and obviously I said yes. Never once did he mention that it's actually an upgrade NOR did he offer me the option to choose a new handset. Only a couple of days later did I notice that I'm not eligible for an upgrade anymore. Since then i had a ton of calls to the call centre, speaking to numerous consultants and receiving only empty promises that this will be sorted out. I'm also chatting via Facebook messenger to them trying to get this sorted out but all they tell me is that the issue is "being looked into". I have sent emails to the appropriate email address, received reference numbers, received emails back, claiming that the issue has been resolved, which hasn't been done. I'm over their lame, non-existent customer service and i wish i could cancel my contract. Pathetic is not a good enough word for them.