SE
Suliman E
1 reviews | Active since May 2016
06 Jan 2021, 16:08
Irregular Fibre billing
I have not signed up for fibre - in fact, we don't even have fibre in our area as yet and I am being billed for a monthly 10 MBPS Plan at R549.08 per month.
Not sure how this came about, but I can't seem to sort it out through any other channel.
Account number - B***-1 Last invoice 01/01/2021 Invoice number VB/L221900
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Jan 2021, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2021, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jan 2021, 19:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per feedback from Business Fibre, the account in question has been live and billing since 2018 and is currently in use.
Please contact Business Fibre on *** and select option 3. They are best equipped to assist. Regards Consumer Website Team
Please contact Business Fibre on *** and select option 3. They are best equipped to assist. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jan 2021, 19:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per feedback from Business Fibre, the account in question has been live and billing since 2018 and is currently in use.
Please contact Business Fibre on *** and select option 3. They are best equipped to assist. Regards Consumer Website Team
Please contact Business Fibre on *** and select option 3. They are best equipped to assist. Regards Consumer Website Team
Best regards,